Returns, Refunds & Order Issues

Apparel is produced to order. We do not offer routine returns or exchanges for a change of mind, a customer-selected wrong size or color, or fit preference. Review the available sizing information and selected options before ordering.

Receiving the wrong size, wrong item, or an item with a manufacturing defect is an order issue, not a routine return. Report it using the process below.

We do not offer routine supplement returns for change of mind, flavor preference, or ordering the wrong product, whether the product is opened or unopened. This does not exclude support for genuine damage, defects, incorrect items, or compromised safety seals after reasonable inspection.

Inspect your order when it arrives. Contact HardlyCasual promptly, and within 30 days of delivery, through the contact page to report a problem. Include:

• Your order number.
• The affected product and quantity.
• A brief explanation of the issue.
• Clear photos where relevant and available.
• Packaging, label, or lot or batch information when relevant to the problem.

HardlyCasual reviews reported issues and arranges an appropriate resolution for verified problems, such as a replacement at no additional cost or a refund. The appropriate resolution depends on the circumstances; an immediate refund choice is not guaranteed. Customer remedies do not depend solely on whether a fulfillment partner reimburses us.

This reporting window helps us investigate promptly and does not affect rights available under applicable law.

Contact HardlyCasual before mailing anything back. Do not send products to a fulfillment partner, the address on a shipping label, or our business mailing address unless we give you return instructions.

Many verified issues can be resolved with photos and do not require a physical return. If a return is required for a verified fulfillment or quality error, HardlyCasual will provide instructions and cover the required return shipping.

Approved refunds are initiated by HardlyCasual to the original payment method. A refund resolving a verified order error covers the affected item and applicable taxes. Related shipping charges are handled according to the circumstances and applicable law.

After we initiate a refund, a bank or payment provider may take additional business days to post the credit. That posting time is controlled by the financial institution, not HardlyCasual.

Reach us anytime through the contact page.