Shipping Policy

Order processing, and apparel production where applicable, occurs before carrier transit. Apparel is produced to order through Printify before it is handed to a carrier.

Supplements are fulfilled through Supliful and are processed before carrier transit. Available shipping choices and estimates are shown at checkout. Actual timing can vary with production, order volume, carrier operations, weather, and the destination.

Expedited shipping, when offered at checkout, does not necessarily accelerate processing or apparel production.

Customer shipping charges and available services are displayed at checkout based on the delivery address and items ordered. We do not claim that every state, territory, PO box, or military address is supported; checkout confirms eligibility for the address entered.

Apparel and supplements may be fulfilled separately. Mixed orders may arrive in multiple packages on different dates. Tracking is provided for each shipment where available.

If delivery is overdue, contact HardlyCasual through the contact page with your order number. We investigate delivery issues with the relevant fulfillment partner and carrier; you do not need to wait 30 days before asking for help.

If tracking says delivered but you cannot locate the package, check the delivery area and with household members or neighbors where appropriate, then contact us. We will review the circumstances and investigate with the fulfillment partner and carrier rather than automatically denying the issue solely because tracking says delivered.

Check your shipping address before completing checkout. If you entered an incorrect address, contact us immediately. Additional reshipment costs may apply if the order cannot be redirected or recovered; we will explain any cost before you agree to it. This does not apply to address or shipping errors caused by HardlyCasual or its fulfillment partners.

If we learn that we cannot ship within a timeframe we stated for your order, we will notify you using the order contact information and provide any cancellation or refund options required by the circumstances and applicable law.

Contact us immediately if you need to cancel or change an order. We’ll check whether the request can still be accommodated. Changes and cancellations cannot be guaranteed once processing or production begins.

Reach us anytime through the contact page.